Schuinvilla Medical Centre
We are committed to providing safe, respectful, and professional care in line with the HPCSA ethical rules and applicable South African healthcare standards. Please download and read our Patient Rights Charter:
If you need assistance understanding any information, please ask a staff member and we will help.
We welcome your feedback and handle all submissions fairly and confidentially. Your feedback helps us improve quality and patient experience.
How to Lodge a Complaint / Compliment / Suggestion:
As part of our ongoing commitment to quality improvement and ethical healthcare practice, we regularly review patient experience feedback in line with HPCSA guidance. A recent review of patient experience of care surveys reflects an overwhelmingly positive overall result.
Key Areas Assessed:
Survey feedback is reviewed in an aggregated and anonymised manner. No personally identifiable information is published or shared, in compliance with the Protection of Personal Information Act (POPIA).
Where improvement opportunities are identified, they are addressed through internal review, staff training, and practice process improvements.
Privacy Notice (POPIA):
We will only collect and use personal information that is necessary to address your feedback and improve our services. Please avoid including sensitive medical details in emails or written notes unless specifically requested. Information is handled in accordance with the Protection of Personal Information Act (POPIA) and kept confidential.
Professional Conduct (HPCSA): We aim to resolve concerns respectfully and promptly. If you are not satisfied, you may request escalation to the practice manager for review.